No long hold times
Our lines are staffed for peak disruption hours, so you speak to a person in under a minute.
About us
Travel support built for the moment plans break
We started Global Air Fare after one too many nights on hold with an airline. Today our agents do that waiting for travellers instead.
Our story
Global Air Fare began as a small team of former reservation agents who kept getting the same call from friends and family: "My flight changed — what do I actually do now?" Airline policies are dense, call queues are long, and the cost of guessing wrong is a forfeited ticket.
We turned that into a service. Passengers call one number, describe the problem once, and an agent takes it from there — reading the fare rules, contacting the airline and confirming the outcome in writing.
Today we've assisted more than 50,000 passengers across domestic and international itineraries, at every hour of the day. We are open 24 hours a day, 7 days a week, holidays included.
Experienced agents
Our team has worked reservation desks and GDS systems, so fare rules are second nature.
Transparent about cost
Airline fees, fare differences and our service fee are quoted before anything is charged.
Independent, not tied to one airline
We work for the passenger, which means we can compare options across carriers.
Important: We are an independent travel assistance service and are not affiliated with, endorsed by, or acting on behalf of any specific airline. Airline names and logos are the property of their respective owners.