Privacy Policy

When you contact us or request travel assistance, we may collect information such as your name, date of birth, passport details, contact details, payment information, and booking details where needed to provide the requested service.

We may process flight details, itineraries, baggage information, loyalty-program information, and special travel requests that you provide to us.

Payment details may be used to process bookings, service charges, cancellations, and refunds. Payments may also be handled by airlines, banks, or payment-service providers under their own privacy terms.

Information may be used to arrange reservations, provide customer service, process payments or refunds, communicate travel updates, prevent fraud, maintain records, and meet legal or regulatory requirements.

Where necessary to provide a service or comply with law, information may be shared with airlines, airports, government or immigration authorities, payment processors, technology providers, and other service providers.

Travel services often involve multiple countries. Passenger information may therefore be transferred to or stored in countries where an airline, authority, or service provider operates, subject to applicable safeguards.

Our website and the websites or apps of travel providers may use cookies and similar technologies for essential functionality, analytics, security, preferences, and marketing, where permitted by law.

Reasonable technical and organisational measures are used to protect personal information. However, no internet transmission or storage system can guarantee absolute security.

Information may be retained for as long as reasonably necessary to provide services and meet business, legal, regulatory, accounting, dispute-resolution, or security obligations.

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal information. Identity verification may be required before a request is completed.

Where promotional communications are sent, you may unsubscribe using the instructions in the message or by contacting us. Service-related communications may still be sent when needed for an active booking or request.

Information relating to children is handled only where needed for travel arrangements and should be provided by a parent, guardian, or otherwise authorised adult. Additional legal protections may apply.

This policy may be updated to reflect changes in our services, provider practices, or legal requirements. The revised version will be published on this page.